Refund Policy

Refund Eligibility

Describe when refunds are available:

• Timeframe for refund requests (e.g., within 7 days of purchase)
• Conditions that qualify for refunds
• Services or products that are non-refundable
• Partial refund scenarios

Refund Process

Steps to request a refund:

1. Contact customer support with your order details
2. Provide reason for refund request
3. Wait for review and approval
4. Receive refund confirmation
5. Refund processed to original payment method

Processing Time

Timeline for refund processing:

• Review period: [X] business days
• Processing time: [X] business days
• Bank processing: [X] business days
• Total time: [X] business days

Refund Methods

How refunds will be processed:

• Original payment method (preferred)
• Store credit or account balance
• Alternative payment methods (if original unavailable)
• Cryptocurrency refunds (if applicable)

Non-Refundable Items

Items or services that cannot be refunded:

• Digital products after download/activation
• Custom or personalized services
• Services used beyond a certain threshold
• Items purchased during special promotions

Chargebacks and Disputes

Policy regarding chargebacks and payment disputes:

• Contact us before initiating chargebacks
• Resolution process for disputes
• Impact on future purchases
• Documentation requirements

Subscription Cancellations

Special terms for subscription services:

• Immediate cancellation vs. end of billing period
• Prorated refunds for unused time
• Auto-renewal cancellation process
• Data retention after cancellation

Special Circumstances

Exceptions and special cases:

• Technical issues preventing service use
• Billing errors or duplicate charges
• Service unavailability
• Force majeure events

Contact Information

How to reach us for refund requests:

• Email: [Your support email]
• Support ticket system: [Link]
• Phone: [Your support number]
• Response time: [X] hours during business days